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blank screen

Post by linekbp on Tue Dec 16, 2008 6:51 am

if your BB had stuck on hour glass or is blank screen here is a guide




Todayís lecture isnít really a ďnewbieĒ topic, but itís one that I
wanted to cover because in the past three weeks Iíve gone through it
half a dozen times and that is Reloading the Operating System on a BlackBerry thatís totally ďNukedĒ.
Iím not sure if nuked is the technically appropriate word for it (I
also use one that starts with an F and ends in an ED and has a CK in
the middle), but it is how I refer to a BlackBerry that is stuck in a
permanent reboot cycle and is completely, completely unusable. With a
Nuked Berry, essentially the device turns on (red LED comes on for a
few seconds), then you see the white screen with the hourglass of
death, and then the display shuts off, the device shuts off, a few
seconds go by and then it starts up and does the same thing again and
again and again (itíll do it for hours if you let it).

Over the past year I have arrived at this Nuked Berry scenario a few
different ways: from installing a BlackBerry theme that wasnít
appropriate for my device/OS version; from installing beta software
that was majorily glitchy; and one time during an OS upgrade the
installation failed (I think I had too many apps installed and the
device ran out of memory when trying to reload the backed-up apps). And
while a ďbattery pullĒ works for solving most of little glitches that
may occur when using your BlackBerry from day to day, thatís not the
case with a Nuked BlackBerry.

The GOOD NEWS is that this problem likely won't affect you unless you're out and about looking for trouble and you
can always fix a Nuked Berry (at least from my experience!). You just
need to know a couple of little tricks and have 45 minutes of free
timeÖ


The Nuked Berry Problem

The fundamental
problem with the Nuked Berry scenario is that because the device is
stuck in a permanent reboot sequence or loop, when you attach it your
computer via USB cable it simply connects and disconnects over and over
and over again (youíll just keep hearing that USB detected/unplugged
noise) as the BlackBerry turns on/off. This makes using the BlackBerry
Desktop Manager software to reload your OS impossible as the device is only detected for a couple of seconds before the device shuts off (and is now undetected).




My Nuked Berry...just a second before the display shuts off
and the device reboots itself, again and again and again


With pulling your BlackBerryís battery doing nothing to solve the
problem and it being impossible to establish a link to your desktop, at
this point if you called your carrier for support thereís a chance
theyíll tell you your BlackBerry is broken and that itís time for a new
one. To me thatís not a bad thing (whatís better than getting a new
BlackBerry?!), but itís not the CrackBerry way! Let's fix it!


Requirements/Disclaimer

Before reloading the operating system on a Nuked BlackBerry, you need to make sure you have taken care of some basics:


  • you are using a Windows Computer
  • have BlackBerry Desktop Manager installed
  • have the BlackBerry Operating System you want to install/reload onto your Nuked BlackBerry installed

You can download the latest version of BlackBerry Desktop Manager (version 4.3) from the BlackBerry.com website, and you can find the latest Operating System available for your device from your Carrierís website.

Keep in mind that during this process you donít necessarily have to
reload the same version of the OS thatís currently running on your
Nuked BlackBerry. With the example Iím going through today, Iím
actually going to revert to a slightly older operating system. Remember
that OSv4.3.1 Beta for the Curve I got my hands on
a few weeks back? Well, it turns out it had a slight glitch that made
it want to occasionally reboot the phone when I answered incoming calls
(which I was living with ok), but after Nuking my Berry yesterday while
testing some software a friend of mine is working on I decided to take
the opportunity to revert back to the very stable OSv4.2.2. To
accomplish this, on my computer I first open Control Panel >
Add/Remove Software and uninstalled the current Operating System for
the 8300 Curve. From there I went to AT&Tís website and downloaded
and installed OSv4.2.2.

And now for the disclaimer, aka Bad News. With the process Iím going
through here, any 3rd party applications you have installed on your
BlackBerry will be lost. This install gives you a clean slate, which is
a heck of a lot better than a Nuked Berry. So once youíre up to speed,
you will have to install all your favorite apps once again.

The following process doesn't just work for Nuked BlackBerrys. You
can also use it to clean the slate/reload/update the OS on a BlackBerry
that's in fine working order.

How to Reload the Operating System on a Nuked BlackBerry

Step #1: Make sure your BlackBerry IS NOT connected to
your computer. Locate and Open the App Loader application. You won't
have a shortcut to this program on your start menu. You need to locate
it manually. Open your file browser, go to your C Drive (operating
system drive) and navigate your way through the folders to Program Files > Common Files >Research In Motion > AppLoader.
Once you are in the AppLoader directory, double click on the Loader
application shortcut. Once Loader opens, you can click Next and then
proceed to Step #2. As you may have noticed, we skip Desktop Manager
altogether.




Step 1: Browse your way into the AppLoader Directory, and Open the Loader Application





The Loader Homescreen. You can Click Next to Continue




After you click next, Loader Waits for you to Connect the Device.
Proceed to Step #2



Step #2:
We need to connect the BlackBerry to
the Computer via USB cable. But here's where the tricky part comes in
with the Nuked BlackBerry. Do you see in the image above where it says
COM1? What we want to do is plug in the BlackBerry, and when COM1 switches to say USB-PIN:UNKNOWN we immediately click Next. This catches the BlackBerry and takes it out of the constant reboot cycle and allows you to then reload the Operating System.

Tip: The USB-PIN:UNKNOWN option will display for a few
seconds when the BlackBerry is first connected/flashing its LED in red.
With a Nuked BlackBerry, That occurs when the device is in the initial
start-up part of it's reboot sequence. The easiest way to get that to
happen (vs. waiting for that step in the reboot sequence where you have
a tenth of a second to hit Next before you lose your chance) is to
simply pull the battery from the BlackBerry. With the battery pulled,
connect the BlackBerry to the USB connector and as SOON as you see
USB-PIN:UNKNOWN hit Next. You have to be quick still, but using this
method you are in control of the timing. From there you can put the
battery back in and battery cover back on (Make Sure
you install the battery or else when the OS update is completing and
the device disconnects from the computer to reboot, it will lose the
power provided by the USB connection and you will get an error and have
to do it all over again!).

** If you don't get it right the first time, try again (unplug from
USB, pull battery, connect and hit Next while USB-PIN:Unknown is
showing). You have to be fast and the timing is key, so it may take you
three or four tries.




Connect Your BlackBerry via USB. Click NEXT as Soon as USB:UNKNOWN Appears








Tip: With Battery Out, Connect BlackBerry to USB.
This will give you more control in nailing the timing of
connecting Next while USB:UNKOWN displays




Step #3: With your BlackBerry now out of the permanent
reboot sequence, you are essentially in the clear and well on your way
to having your BlackBerry up and running again. Choose the options you
want to install on your BlackBerry (BrickBreaker, BlackBerry Messenger,
BlackBerry Maps, etc.), click next, then approve the installation by
clicking "Finish." Sit back and relax while the BlackBerry does its
thing. It'll take some time and go through a number of screens but
eventually you will reach my favorite "The loading operation was
successful" screen. Your BlackBerry will reboot itself at this point
and it will take a LONG time to reboot (10 - 15 minutes or so). You can
unplug it from the USB (it's not connected while rebooting) and just
continue to sit back and wait. Get scared, but not too scared...it will
eventually boot up.




Select the OS options you want to install




Approve the Operating System Installalation Options




Sit back and relax and let the installer do its thing




Installation Complete! Just sit back and let your BlackBerry Reboot



Step #4: That's it! You are done. Brand New
BlackBerry. With your BlackBerry no longer Nuked, you can run through
the Set Up Wizard (set the date/time/fonts, etc.) and from there you
WILL NOW BE ABLE TO connect to the BlackBerry Desktop Manager software.
Hopefully you occasionally back up your data and can now use Desktop
Manager's restore function to load up your backed up data. If not,
hopefully you have your contacts all synced to Outlook so you can
reload your Address book from there. Once that's done, it's time to
install all your favorite apps again! I'd recommend starting with the
CrackBerry.com Launcher (visit http://wap.crackberry.com on your BlackBerry's browser to download it!). Happy BlackBerrying!




At least in this case I KNEW I was putting some risky software onto my BlackBerry
so before installing did a backup of my data. Once I un-nuked my BlackBerry
I was able to relatively quickly get back to where I was before.

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Re: blank screen

Post by saif751 on Tue Dec 16, 2008 8:33 am

thanks for sharing very nice information

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Re: blank screen

Post by UMER BUTT on Tue Dec 16, 2008 8:59 am


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Re: blank screen

Post by Admin on Tue Dec 16, 2008 11:58 am

thanks

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Re: blank screen

Post by fgm93 on Tue Dec 16, 2008 12:40 pm

thanks

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Nuked BB Curve

Post by ecusal25 on Mon Dec 29, 2008 7:20 pm

I too have a nuked Curve 8310 while upgrading to v.4.5. It is locked up in this constant rebooting cycle with the hourglass of death. I have tried this tutorial so many times and have carefully followed every step to no avail. After connecting the phone to the PC via the USB cable and hitting next when offered the USB PIN UNKNOWN choice, the application "grabs" (rebooting cycle stops) the BB during the first step "Load JVM and System Restore"; however, as soon as it the second step begins "Waiting for Device Initialization" the phone starts its rebooting cycle again. Then the application continues through "Reconnecting to JVM" (with phone rebooting) and finally the PC shows "Unable to Reconnect During a Multi-Stage Load Operation." I have tried the steps innumerable times, always ending with the same multi-stage error screen. I have tried removing the Micro SD card, different USB cables, different laptops, everything without success. Any ideas?

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Re: blank screen

Post by linekbp on Wed Dec 31, 2008 5:58 am

do you use the latest desktop manager and OS for your phone???
which one do u have , reply

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Re: blank screen

Post by ecusal25 on Wed Dec 31, 2008 3:45 pm

I'm using DM 4.6 and OS v.4.5 (AT&T).

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Re: blank screen

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