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MGMT 510 TQM All Quiz

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Post by Admin Sat Jan 23, 2010 9:37 am

TQM Quiz 5 L
1-12 November 2009






What does the transcendent view imply for high quality?


It is something everlasting


It is
something timeless and enduring



It is something priceless


It is something perfect





During which century, the manufacturers began to
include quality processes in quality practices?



17th century


18th century


19th century


20th
century






Taguchi suggested that loss in a process is increased
with increase in which of the following?



Specifications


Standards


Competition


Variability





The products manufactured during 1800s were unique. How
quality was ensured in this era?



Through renovation


Through
inspection



Through calculation


Through repair





Which of the following is typically viewed to lie
between fully vertically integrated firms?



Supply chain management ??


Production chain management


Value chain management


Demand chain management





The majority of advertisers appeal the public on the
basis of which of the following?



Quality
of product



Quality of staff


Inferiority of product


Inferiority of service





Which of the following models value stability?


Organism model


Mechanistic
model



Cultural model


Total Quality model





What is the relationship between Ishikawa and Deming?


Son and father


Nephew and uncle


Student
and teacher



Grandson and grandfather





Which of the following was developed by Motorola to
improve its processes by minimizing defects?



ISO 9000


Six
sigma



QS 9000


TQM





What was the primary concern of managers during 1980s?


Detection


Strategic
impact



Control


Coordination





You can ask direct questions to quiet people and try to
control talkative people", for which of the following purpose?



Mobilizing
the group



Keeping the group focused


Restating purpose


Starting punctually





Some organizations emphasizes the use of quality tools
but failed to do which of the following?



Focus on what is truly important to the distributors


Incorporate
continuous improvement efforts



Make fundamental changes in their processes and culture


Focus on what is truly important to the customer





Learn how to tell when nothing can be gained from
further discussion. This refers to which of the following discussion skills in
meetings?



Acting as gatekeepers


Closing the discussion


Asking for clarification


Testing for consensus





Which of the following models has the viewpoint that
change and learning are valued in themselves?



Organism model


Mechanistic model


Cultural
model



Total Quality model





Marketing research carried out to know whether the
particular area should be covered in this course. What the course instructor
should develop?



The
course meeting requirements of the university



The course meeting requirements of the instructor


The course meeting requirements of the students


The course meeting requirements of the bookseller








Which of the following statements is TRUE about
Deming’s philosophy?



It is based on improving products and services by
reducing uncertainty and variability in the design and manufacturing processes



Quality
is either or not present in the whole organization; that quality is the
responsibility of everyone in the organization ??



Increasing conformance to specifications through
elimination of defects, supported extensively by statistical tools for analysis



Increasing loss, for the producer, the customer, and
society, associated with increasing variability from a target value






All of the following are the elements of a TQM system
EXCEPT:



Leadership


Communications


Measurement


Detentions





The standards for output based on quality and
customer-service requirements that originate at the organizational and process
levels include requirements for all of the following EXCEPT:



Accuracy


Innovation


Timeliness


Turnover
??






Quiz No 2


Nov 20, 2009 11:59 PM






Which of the following refers to SIPOC
(Supplier-Input-Process-Output-Customer) diagram?



A high-level process map


A low-level
process map



A
high-level performer map



A
low-level performer map






Which of the following is concerned about quality for
achievement of TQM?



The
Managing Director



The
Operative



The
Quality Manager



Everyone in the organization





Which of the following is required for meeting and
exceeding customer’s need?



Planning


Control


Execution


Innovation





Which one of the following depicts feature, which is a
dimension of quality?



Product
looks and sounds



Brand
name and price



Bells
and whistles of the product



Ability
to repair a product






Which of the following can help to eliminate fear and
encourage teamwork?



Management


Workmanship


Leadership


Risk-taking





Which of the following focuses on results, not process,
and encourages short-term behavior?





Typical American MBO system




Typical
Japanese MBO system



Typical
Chinese MBO system



Uncommon
Chinese MBO system






Which of the following statements, in relation to
theory of knowledge, is TRUE for people failing to understand the components of
Profound Knowledge?



They see events as individuals’ incidents rather than the net
result of many interactions and interdependent forces



They do not know the
difference between prediction, forecasting, and guesswork



They create cynicism,
demoralization, de-motivation, guilt, resentment, burnout, craziness, and
turnover



They do not understand the
difference between improvement and change






Who made some salient observations about the failure to
understand the components of Profound Knowledge?





Scholtes




Deming


Juran


Crosby





Do not permit overlong examples or irrelevant
discussion. This refers to which of the following discussion skills in
meetings?



Summarizing


Managing time


Closing
the discussion



Containing
digression






Which of the following decisions assume the existence
of the facilities, but determine the exact path(s) through which a product
flows to and from these facilities?



Location
decisions



Production
decisions



Inventory
decisions



Transportation decisions





If the change was successful, implement it on a wider
scale and continuously assess your results. Which stage represents this
statement in the Shewhart Cycle?



Select correct option:


Do
stage


Act stage




Plan
stage



Check
stage






Which of the following is TRUE about entry-level
managers as noted by Deming in Japan?



They
spend 5 to 20 years on the factory floor


They spend 4 to 12 years on the
factory floor





They
spend 4 to 17 years on the factory floor



They
spend 7 to 22 years on the factory floor






Which of the following statements is TRUE about
Deming’s philosophy?



It is based on improving
products and services by reducing uncertainty and variability in the design and
manufacturing processes



Quality is either or not
present in the whole organization; that quality is the responsibility of everyone
in the organization



Increasing conformance to
specifications through elimination of defects, supported extensively by
statistical tools for analysis



Increasing loss, for the
producer, the customer, and society, associated with increasing variability from
a target value






Which of the following statements is TRUE for total
quality?


Stresses on learning and adaptation
to change





Ability
to repair a product quickly and easily



Difficulty
in establishing and measuring service levels



A
customer focused management system






What is necessary for a system to be effective?

The components of any system must
work together for the system





The
components of any system must not work together for the system



The
components of any system should not be organized for the system



The
components of any system should provide disruption for the system

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Post by Admin Sat Jan 23, 2010 9:56 am

1)
The concept of common and special causes of variations
was developed by:



·
Deming


·
Walter
Shewhart



·
Juran


·
Taguchi





2)
MBO stands for:


·
Management by Objective


·
Management by
Organization



·
Maintenance
by Objective



·
Maintenance
by Organization






3)
Which of the following statements is true about routine
inspection:



·
It adds value to the product


·
It acknowledges defects as well as adds value to the
product



·
It
acknowledges defects but does not add value to the product



·
All of the given options





4)
The success of Japanese manufacturers is due to
________, small and incremental



improvements in design and production.


·
Continuous


·
Abrupt


·
Continual


·
None of the given options





5)
All of the following statements are true about
institute training except:



·
It improves quality


·
It improves productivity


·
It enhances workers’ morale


·
It
certainly results in salary increment






6)
One of the advantages of team work is:


·
It
breaks down barriers between internal customers and suppliers



·
It results in promotion


·
It results in salary increment


·
None of the given options





7)
Reworking _______ the cost of quality.


·
Decreases


·
Increases


·
Neutralizes





Cool
________ refers to general processes of improvement and
encompasses discontinuous improvements



·
Continuous improvement


·
Continual
improvement



·
Constant improvement


·
Consecutive improvement





9)
Total quality costs include:


·
Prevention costs


·
Appraisal costs


·
Failure costs


·
All
of the given options






10) The
no. of principles in Dr. W. Edwards Deming's quality principles is ____________.



·
8


·
10


·
12


·
14

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Post by Admin Sat Jan 23, 2010 9:57 am

Total Quality Management (MGMT 510) Quiz: 01
Marks: 10 Semester: Spring 2008






This Quiz covers lessons: 10-12.





1 During 1980s,
the job characteristic of quality professionals was:



A Educating
others



B Achieving
personal targets



C Consultative
work with other departments



D None of the above





2 During 1800s,
the quality was viewed as:



A A problem
that can never be solved



B A problem to be solved


C A tool for
measuring system



D A remedy to
control decline






3 Why the
factory managers created inspection departments?



A To keep defective products aside, ensuring
they do not reach the customers



B To ensure
quantity of goods/services



C To count,
grade, and rework



D All of the
above






4 During 1950s,
controlling quality meant:



A To understand
and address the causes of poor quality



B To simplify
and speed up process



C To link
outcomes to uses



D Acting on defects





5 The ‘father’
of statistical quality control is:



A F. W. Taylor


B Joseph M.
Juran



C Philip Crosby



D Walter Shewhart





6 The Six Sigma
is a new file separate from the total quality philosophy.



True


False






7 Today’s
consumers define quality as being flawless and having all of the



attributes they want in just the way they want them.


True


False





8 The Deming
Chain Reaction theory states that one of the main purposes of



having quality products and processes is more rework.


True


False






9 The theory of
variation helps us understand when there has not been a



genuine improvement in performance


True


False






10 A SIPOC
diagram is a tool used by a team to identify all relevant elements of



a process improvement project before work begins.


True


False





Total Quality Management (MGMT 510) Quiz: 02 Marks: 10
Semester: Spring 2008



This Quiz
covers lessons: 17-19.






1
Nonconformance is an expense of:



A Profit of
quality



B Defects of
quality



C Quality of
product



D Cost of quality





2 Crosby’s
approach to management is:



A A problem
that can never be solved



B Absolutes of Quality Management


C Interim
Management



D ISO





3 Best price or
zero cost is:



A To keep
defective products aside, ensuring they do not reach the customers



B Prerogative cost


C To count,
grade, and rework



D Cost
leadership






4 Example of
prevention costs is:



A Quality improvement projects


B Downgrading


C To link
outcomes to uses



D Warranty
claims






5 Big Q is:


A Quality of
services



B Quality of
people



C Quality of
processes



D All of the above





6 Zero Defects
is a widely accepted and understandable concept.



True


False






7 Managers
assumed that they should not improve quality because defects are



less costly.


True


False






8 Quality is a
destination.



True


False






9 “Narrowly interpreted, quality means quality of a
product,” was stated by



Ishikawa.


True


False





10 ISO was
first released in 1882.



True


False

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Post by Admin Sat Jan 23, 2010 9:57 am

L#23





1. Which of the following
document(s) is (are) included in the quality system?



a. A
quality policy



b. Customer
focus



c. Commitment


d. All
of the given options






2. Appropriate motives for adopting ISO 9000 include which of the
following?



a.
To create a quality management system


b.
To improve operations


c.
To conform to the requirements of customers


d.
All
of the given options






3.
Quality checklists are used to:



a. Ensure that Quality Assurance steps were
followed



b. Keep quality inspectors busy


c. Inform upper management where failures occur


d. Prevent project audits





4.
The ISO 9001:2000 standards are



a. More widely adopted in the U.S. than in Europe


b.
Quality
management procedures that address leadership, documentation, and
record-keeping



c. Are known as the Baldrige standards in the U.S


d. A set of product specifications for all industries





5. Documentation and data on existing products are
the examples of ___________



  • External inputs
  • Internal inputs
  • Other inputs
  • None of the
    above options







6. Which of the following
statements outline the relationship factor?



a.
ISO 9000 and total quality are not in competition


b.
ISO 9000 and total quality are not interchangeable


c.
ISO 9000 is compatible with total quality


d.
All of the above





7. Which of the following is not an example of physical
factors affecting work environment?



  • Noise

  • Cleanliness
  • Air
    flow

  • None
    of the given options







8. “Performance comes effortlessly” refers to
_______________ stage of learning according to psychologists.






  • Unconscious
    incompetence

  • Conscious
    incompetence

  • Conscious
    competence

  • Unconscious
    competence







9. There are _________ levels of
the CMM.



  • Four
  • Five
  • Six
  • Three






10.
The underlying cause(s) of TQM deficiencies is (are):



  • The
    failure of managers to understand the concept of quality

  • Costly
    implementation of quality management system

  • Lack
    of employee involvement

  • All
    of the given options







1.
Leaders:


a. Push
rather than pull



b. Must
be trustworthy but not necessarily courageous



c. Know
where they want to go



d. Need
to dictate






2.
The Steering Committee must develop:


a.
Mission statement


b.
Continual improvement


c.
Vision statement


d.
All of the above





3.
One thing that the implementation plan must provide is:


a.
Short-term focus


b.
Leadership delegation


c.
Vision statement


d.
Training





  • ____________
    provides information on how productivity and quality can be continuously
    improved through problem identification.




  • Statistical
    quality control

  • Statistical
    process control

  • Tree
    Diagram

  • None
    of the given option







  • ____________ is a graphic tool for
    defining the relationship between customer desires and the firm/product
    capabilities.




  • House of Quality
  • Affinity diagram
  • Arrow diagram
  • None of the given option






TRUE
OR FALSE






6.
The affinity diagram is used to bring logic to the
process of identifying relationships among the various ideas recorded on the
tree diagram.
False





7. Total
quality implementation must not be delegated. True






8. Competitive and benchmark data are essential for
planning quality leadership because they make possible clear and objective
quality comparisons. True






9. Deployment refers to the extent to which the approaches
are applied to all relevant areas and activities addressed and implied in the
examination items. True







10. It is
best to apply SPC to all processes at once. False

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Post by Admin Sat Jan 23, 2010 9:58 am

Solution of Quiz





1 What is
quality?



Meeting
and exceeding the customer’s expectations



Adding extras to make the customer happy


The degree to which the project meets requirements


Conformance to management’s objectives





2 All of the
following are the grounds to give birth to total quality approach



EXCEPT:


Obsession with quantity


Confusion and poor leadership


One employee in charge


Political
disorder






3 All of the
following are the major decision areas in supply chain management



EXCEPT:


Location


Production


Inventory


Pricing






4 Which of the
following is true for subsystems?



These are not linked together as internal customers and
suppliers



These are linked together as external customers and
suppliers



These are linked together as external and internal
customers and suppliers



These
are linked together as internal customers and suppliers






5 In which of
the following operations great deal of variations can occur?



Manufacturing



Financing


Purchasing


Selling





6 With total
quality perspective, employees are empowered to think and make



recommendations for which of the following?


Continual
improvement



One time check


After completion check


Incremental improvement





7 Which one of
the following depicts durability – a dimension of quality?



Exterior finish


Quality of work


Useful
life



Ease of repair





8 Which of the
following statements is TRUE for total quality?



Stresses
on learning and adaptation to change



Ability to repair a product quickly and easily


Establishing and measuring service levels may be
difficult



A primary operating characteristic of product





9 What is the
objective of a TQM system?



Continuous
improvement



Continual improvement


Business improvement


Process improvement





10 Which of the
following results in low costs?



High
productivity and high capacity utilization



Low productivity and low capacity utilization


Low productivity and high capacity utilization


High productivity and low capacity utilization

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Post by Admin Sat Jan 23, 2010 9:58 am

Total Quality Management (MGMT 510) Quiz: 03
Marks: 20 Semester: Spring 2008



This Quiz covers lessons: 29-32.





1 In the
process of acquiring the certificate of ISO 9000, which step follows the



step of setting the registration objective?


a. Develop and
implement the QMS



b. Perform
self-analysis audit



c. Submit
quality manual for approval



d. Select the appropriate standards





2 In the
process of acquiring the certificate of ISO 9000, which step follows the



step of pre-assessment by registrar?


a. Take corrective action


b. Obtain ISO
registration



c. Perform
self-analysis audit



d. Select a
third party registrar






3 In the
process of acquiring the certificate of ISO 9000, which step follows the



step of developing and implementing the quality and
management system?



a. Set the
registration objectives



b. Select a third party registrar


c.
Pre-assessment by registrar



d. Take
corrective action






4 In the
process of acquiring the certificate of ISO 9000, which step follows the



step of selecting the appropriate standards?


a. Perform
self-analysis audit



b. Submit
quality manual for approval



c. Develop and implement the QMS


d. Take
corrective action






5 In the
process of acquiring the certificate of ISO 9000, which step follows the



step of selecting a third party registrar?


a. Take
corrective action



b. Obtain ISO
registration



c. Perform self-analysis audit


d. Final
assessment by registrar






6 In the
process of acquiring the certificate of ISO 9000, which step follows the



step of performing self-analysis audit?


a. Final
assessment by registrar



b. Set the
registration objectives



c. Develop and
implement the QMS



d. Submit quality manual for approval





7 In the
process of acquiring the certificate of ISO 9000, which step follows the



step of submitting quality manual for approval?


a. Pre-assessment by registrar


b. Take
corrective action



c. Perform
self-analysis audit



d. Develop and
implement the QMS






8 Which of the
following is TRUE for higher costs of quality?



a. Doing the wrong thing in the wrong way


b. Doing the
wrong thing in the right way



c. Doing the
right thing in the wrong way



d. Doing the
right thing in the right way






9 For what
duration is the ISO certification valid for any organization?



a. 5 years


b. 4 years


c. 3 years


d. 2 years





10 Identify the
core leadership skills among the following.



a. Vision


b. Empowerment


c. Value
congruence



d. Intuition


e. Skilled
labor



f. Gross motor


a. a, b, c and
f



b. b, c, d, and
e



c. c, d, e, and
f



d. a, b, c, and d





11 The primary
requirement for organizational excellence is strategic focus.



True


False





12 The primary
requirement for organizational excellence is tactical focus.



True


False






13 Japanese companies mostly are not ISO certified
because they think they are



beyond the requirements of ISO.


True


False





14 The means for staff to perform their tasks right the
first time is a benefit of



implementing the quality management system.


True


False





15 The means
for documenting the company’s experience in a structured manner is



not a benefit of implementing the quality management
system.



True


False

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Post by Admin Sat Jan 23, 2010 9:59 am

16 The implementation of the quality management system
requires objective evidence.



True


False





17 The
implementation of quality management system does not bring clarity and
transparency to duties and responsibilities.



True


False






18 The implementation of quality management system does
not make export marketing easier.



True


False






19 With the implementation of quality management system
the company cannot secure greater customer loyalty.



True


False






20 With the implementation of quality management system
the company’s



customer will not receive products or services of a
known level of quality that is



independently audited.


True


False









MGMT510 - TOTAL QUALITY MANAGEMENT - IMPORTANT
QUESTIONS



What is quality for any organization?


A
solution



A problem


A specification


A project





What kind of decisions did the managers make in the old
paradigm?



Strategic
positioning based on warfare models



Product positioning based on warfare models


Market positioning based on warfare models


Strategic and product positioning based on warfare
models






What is the traditional view of quality?


Quality is measured by establishing an acceptable level
of conformance



Quality is measured by establishing an acceptable level
of employee satisfaction



Quality
is measured by establishing an acceptable level of nonconformance



Quality is measured by establishing an acceptable level
of both conformance and nonconformance






When was the definition of total quality endorsed?


In 1950


In 1970


In 1985


In
1992






Customers want an excellent product or service from an
organization that also provides which of the following?



A heartiest welcome


Explicit costs


Reliable
delivery and after purchase support



Implicit costs





Service standards are usually hard to measure because
of the following reason?



Service standards are intangible


Service standards are unaccountable


Service
standards are judgmental



Service standards are invariable





Which of the following is required to ensure quality?


Absence of wastage


Absence
of defects



Absence of variations


Absence of specifications





Asking for examples, pictures, diagrams, and data in
meetings, refers to which of the following?



Acting as gatekeepers


Closing the discussion


Asking
for clarification



Testing for consensus





The user-based view of quality is popular among the
people of which of the following area?



Accounting


Banking


Physics


Marketing





Motorola was committed to which of the following
campaigns in 1980s?



Zero defect


Six
sigma



Benchmarking


Cause-and-effect analysis





What are the ISO (International Organization for
Standardization) series standards for industries such as aerospace?



QS 9000


AS
9000



TL 9000


ISO/TS 16949





Juran advocates a never-ending spiral of activities
that includes all of the following EXCEPT:



Product development


Workers


Inspection and testing


Purchasing





To increase the awareness and involvement of people,
employee training should cover all of the following EXCEPT:



The vision for the future of the organization


The organization's policies and objectives


Organizations's
intangible resources such as intellectual property ??



The initiation and implementation of improvement
activities






Which of the following is a follow up activity relating
to internal audit?



Collection of quality cost data


Questionnaires and surveys


Verification
of implementation



Utilization of technologies





All of the following are the consideration of the
organizations when analyzing how all the processes interact to make sure that
all processes operate as an efficient network EXCEPT:



Ensuring inputs, activities and outputs are clearly
defined and controlled



Managing risks and opportunities


Monitoring
inputs and outputs to confirm that, group processes are unrelated



Establishing data analysis that facilitates continual
improvement across all processes






Which of the following is a valid statement about
design and development outputs?



It identifies and rectifies against potential
conformance



It is used where excess in product will only be
apparent in use



It insignifies and conceals the significant features of
the processes



It
meets the input requirements for design and development






Against which of the following scales, the Capability
Maturity Model can be used to assess an organization?



Three process maturity levels


Four process maturity levels


Five
process maturity levels



Six process maturity levels





In the levels of organizational maturity, the
dysfunctional system precedes which of the following systems?



Awakening System


Developing System


Maturing System


World Class System





Which of the following is TRUE for lower costs of
quality?



Doing the wrong thing in the wrong way


Doing the wrong thing in the right way


Doing the right thing in the wrong way


Doing
the right thing in the right way






Which of the following defines the boundaries of the
business in which the organization operates?



Vision


Mission


Plan


Objectives





What are the core competencies of leadership?


Activities that get the opportunity to meet many people
with similar interests



Activities and processes needed to meet customers'
minimum requirements



Activities that gives you an opportunity to learn and
experience new things



Activities
that underpin competitive advantage and are difficult for competitors to copy






Which of the following is NOT an organizational
weakness?



Obsolete facilities


Obsolete processes


Weak management team


Higher
quality competitors ??






Which of the following base all actions, activities,
and decisions on what is most likely within an ethical framework to ensure
successful performance in the marketplace?



Operation Management


Strategic
Management



Financial Management


Network Management





Total quality relates to which of the following which
enhances an organization's ability to gain a sustainable competitive advantage
in the marketplace?



Operation Management


Strategic
Management



Financial Management


Network Management





Which of the following is a communication tool used to
tell a story of how value is created for the organization?



Injective map


Strategy
map ???



Surjective map


Bijective map





Under which perspective of the balance scorecard, would
you classify inventory management measurement?



The
customer perspective ??



The business process perspective


The financial perspective


The learning & growth perspective





Under which perspective of the balance scorecard, would
you classify corporate goals measurement?



The customer perspective


The
business process perspective ??



The financial perspective


The learning & growth perspective





Under which perspective of the balance scorecard, would
you classify operating cost management measurement?



The customer perspective


The business process perspective


The financial perspective


The learning & growth perspective





Under which perspective of the balance scorecard, would
you classify average time to process orders measurement?



The customer perspective


The business process perspective


The financial perspective


The learning & growth perspective





Under which perspective of the balance scorecard, would
you classify number of strategic skills learned measurement?



The customer perspective


The business process perspective


The financial perspective


The
learning & growth perspective






All of the following are the examples of product concerns
from customers and end-users EXCEPT:



Conformance


Transportation


Availability


Delivery





Brainstorming refers to which of the following?


Mess Finding


Fact Finding


Problem Finding


Idea
Finding






The Pareto Principle is a technique used by quality
managers to determine the quality control problems concerning a particular
service or manufacturing process to be corrected. Which of the following
statements best represents the problems employed by this principle?



In order to minimize financial losses, all problems
should be corrected



The majority of defects are caused by a small
percentage of the identifiable problems.



In order to achieve zero defects, all quality control
problems should be corrected



Generally, 80% of the quality control problems are
justifiable for correction via cost-benefit analysis.






Which of the following helps you distinguish between
normal and unusual variation in a process?



Control
Chart



Cause and effect diagram


Pareto Chart


Scatter Diagram





The observation in the ‘middle’ of sorted data is
called:



Mode


Median


Range


Variance





Which of the following is the contributor to materials
as a cause in free-throwing cause-and-effect diagram?



Basketball


Games


Video camera


Touched rim





Which of the following is the contributor to equipments
as a cause in free-throwing cause-and-effect diagram?



Basketball


Games


Video
camera



Touched rim





In which of the following teams, the team members
communicate by computers, take turns as leaders, and jump in and out as
necessary?



Virtual
teams



Quality circles


Management teams


Natural work teams





Which of the following is performed in the process of
benchmarking?



To collect related and structured activities that
produce a specific product



To plan and control the performance of any type of
activity



To
compare external data collected to the internal data collected



To create goods and services that meet needs and wants
of customers






Which of the following is NOT the responsibility of
organization regarding Competence, Awareness and Training of employees?



To
implement the country’s legal requirements for efficient transportation of
people



To make training available to employees or take other
actions to satisfy competency needs



To determine the necessary competence for employees
performing work affecting product quality



To ensure that employees are aware of the relevance and
importance of their activities






You know how to paint, but your reactions are not
automatic---- you have to work at it. This statement refers to which of the
following stages of learning?



Unconscious incompetence


Conscious incompetence


Conscious
competence ??



Unconscious competence





Mouser Electronics determines, collects, and analyzes
data to demonstrate the continuing suitability and effectiveness of quality
management system. What will be the contents of data used for such analysis ? 3






What are the responsibilities of the owner of a
critical success factor? 3






What are the advantages and uses of a fish bone
diagram? Marks=2+1)






The policy of ABC Machine Works Ltd. is to provide
products and services that meet the requirements of our customers in accordance
with our quality policy. How the management and employees of this company are
committed to achieving this policy? 5






Compare and contrast run charts and control charts. 5





Explain the following in the light of seven-step method
for problem solving: Marks=5+5)






• Collect and Analyze Data





• Identify the Root Cause





Differentiate between control limits and specification
limits. 10

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Post by Admin Sat Jan 23, 2010 9:59 am

MIDTERM
EXAMINATION FALL 2007 Marks: 40
MGMT510 - TOTAL QUALITY MANAGEMENT (Session






Which of the following is the odd one out?


Peter Drucker


Philip Crosby


W. Edwards Deming



Kaoro Ishikawa





One of the most effective means of implementing quality
initiatives for executive management is to:



Establish
quality goals tied to organizational performance



Conduct meetings on quality and demonstrate support for
initiatives



Make public announcements explaining the company's
quality goals



Hire a quality consultant to develop a total quality
plan and lead its implementation






ISO 9000 certification:


Aims to promote top management’s commitment to TQM


Certifies products and their manufacturing
processes



Does not apply to service industries


Is seen as a customer requirement





According to Crosby,
most companies spend ______________ percent of their sales dollars on
quality costs.



15 to
20



20 to 25


25 to 30


None of the given options





The control of quality involves the following processes
except:



Assess actual
quality performance



Compare
performance with goals



Act on
differences between performance and goals



None of the given options





Methods of continuous improvement include _________.


Six Sigma


Lean Production


Kaizen


All
of the given options






Shareholder is an example of ___________.


Internal
customer



External
customer



Investor customer


Social customer






__________ concepts are referred to as statistical
quality control (SQC).



Shewhart’s



Deming’s


Juran’s


Crosby’s


__________ is the judge of quality.


Customer



Supplier


Producer


None of the given options


______________ is not an example of organization.


Factory


Mosque


Hospital


None
of the given options









Deming cycle was developed to link the production of a
product with consumer needs.



True


False






Avoidable costs are related to preventing defects.


True


False






Total quality requires a set of guiding principles.


True


False
??






Crosby is best known for his advocacy of zero defects
management.



True


False





The Six Sigma is a new filed separate from the total
quality philosophy.



True


False






How would you establish a system to measure customer
satisfaction?






Question No: 17
( Marks: 5 )






Which of the quality gurus, in your view, have most
significantly influenced the quality



movement since World War II?





Question No: 18
( Marks: 5 )






Discuss the various types of quality costs. What kind
of costs should a firm be more



concerned with and why?





Question No: 19
( Marks: 10 )






Discuss the absolutes of quality in context to the
organization you are working in or are



familiar with.








Being
a quality control manager you are supposed to visit a restaurant of your area,
how would you measure its quality



Deming’s 14/7 as a guideline


Discuss the importance of the 3C concept in PCAP’s
implementation of Total Quality Management



You are planning to open an
internet café and have secured the necessary



capital. Your aim is to attract
both regular customers and passing trade. Discuss



the key implications of this for
the management of the business.






Question


Why do you think that companies in
the United States were slow to adopt the



quality management principles
Japanese companies had used to gain market share



worldwide?





Being the manager of XYZ, the ISO
9000:2000 certified company, what type of



problems you encountered while
implementing ISO 9000:2000, and what steps you



took to handle such problems?

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Post by Admin Sat Jan 23, 2010 10:00 am

FINALTERM EXAMINATION FALL 2007 MGT510 - TOTAL QUALITY
MANAGEMENT (Session -2 )



Marks: 60Time: 150min
Exam Date: Thursday, March 06, 2008






Which of the following statements best describe the
acronym SWOT?



Specific, Witness, Opportunities, and Time


Single, Weaknesses, Occasion, and Tactics


Strengths,
Weaknesses, Opportunities, and Threats



Strategic, Weaknesses, Objectives, and Tactics





Which of the following is NOT a law of organizational
change?



Involve
everyone affected by change in making it ??



Be prepared to listen and observe


Trust people with dignity and respect


Understand the history behind the current culture





The most effective leaders can be found in what part of
an organization?



Top-level
management



Mid-level management


Lowest paid wage earner


All of the given options





Which of the following character traits promote
successful teamwork?



Honesty


Controlling


Accountability


Bossy





Which of the following statements outlines the
relationship factor?



ISO 9000 and total quality are not in competition


ISO 9000 and total quality are not interchangeable


ISO 9000 is compatible with total quality


All
of the given options






What is the only tool of the seven tools that is not
based on statistics?



Pareto Chart


Fishbone
Diagram



Scatter Diagram


Histogram





What portion of the QFD house explanation is where
customer requirements are converted into manufacturing terms?



The wall


The roof


The middle


The bottom





The most common inhibitor of SPC is:


Inadequate training


Lack of resources


Failure to have processes under control


Low production rates





Little Q regards the customer as:


The person who buys the product


All people involved, internal, and external


The decision-maker


Having continually changing needs





Which of the following behavior best describes the
concept of benchmarking?



Unethical


Illegal


Industrial espionage


None
of the given options ??






Which of the following statements is considered true
concerning the affects of global integration?



It has helped fuel economic growth throughout the
industrialized world



It can be the Achilles heel of economic growth


Downturns in one country can now have a ripple effect
that quickly spreads to other



countries


All
of the given options






Which of the following statements is not true about
Total Quality Management (TQM)?



TQM is focused on improving product and customer
service quality



TQM is expensive to initiate


TQM requires top management support


TQM
requires ISO 9000 certification






Which of the following may be a dimension of quality?


Performance


Conformance


Reliability


Durability





According to Juran trilogy, quality control involves
which of the following process(es).



Assessment of actual quality performance


Comparison of performance with goals


Action on differences between performance and goals


All
of the given options









is
best known for his zero defects management.



Crosby


Deming


Juran


None of the given options





The need to improve an organization’s financial
condition correlated directly with the process of making and measuring quality
improvements.



True


False





SWOT Analysis is the only step needed in the strategic
planning process.



True


False





The concept of quality has often been defined, from a
transcendent view, as innate excellence.



True


False





Quality materials produced by Juran have been
translated into 12 different languages.



True


False





Philosophy helps us to understand people, interactions
between people and circumstances.



True


False





According to view quality means meeting or
exceeding customer expectations.






Poorly trained operator is an example of .





Six Sigma was developed by to improve its business processes.








ISO 9001 and ISO 9004 are known as .








Scatter diagram is used to measure between two variables.





Question No: 26 (
Marks: 5 )



Explain the total quality philosophy of training.


Question No: 27 (
Marks: 5 )



Explain the purpose of a Pareto Chart. Give an example
of when it should be used.



Question No: 28 (
Marks: 5 )



Why do some quality initiatives fail?


Question No: 29 (
Marks: 10 )



Defend the statement that the operator of the process
should be the owner and data plotter of the control chart, as opposed to a
person from quality assurance or engineer.



Question No: 30 (
Marks: 10 )



Explain the following statement “Successful
implementation of empowerment requires



change in the corporate culture.”

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Post by mianfahim Sun Oct 24, 2010 8:04 pm

TQM is a management philosophy of continuously rethinking all the business process. Is it possible to improve quality without involving all employees in the organization in the exercise?
please write down a comprehensive note of min 6500 words on:

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